At Oebify, we are committed to delivering high-quality digital services and maintaining client satisfaction. However, if you are not fully satisfied with your purchase, you may request a refund under the terms and conditions outlined below.

1. Eligibility for Refunds

A customer may request a refund under the following circumstances:

Before Delivery

If a customer places an order and decides to cancel, a refund request may be submitted within 3 working days of placing the order, provided that work has not significantly started.

After Delivery

If a customer is not satisfied with the completed website or digital service, a refund request may be submitted within 2 working days of receiving the final deliverables.

Late Delivery by Oebify

If Oebify fails to deliver the agreed service within the confirmed timeframe, the customer may submit a refund request within 3 working days after the missed deadline.

2. Non-Refundable Situations

Refunds will not be issued under the following conditions:

  • If the order includes third-party services such as domain registration, hosting, themes, plugins, software licenses, or other external purchases.
  • If the customer violates Oebify’s Terms of Service or Privacy Policy.
  • If the delivered service has been used, modified, published, or deployed.
  • If an affiliate commission has been issued for the order (any approved commission will become void if the order is refunded).
  • If the project has been completed and formally approved by the client.

3. Taxes, Service Charges, and Additional Fees

Please note that the following amounts are non-refundable:

  • Applicable taxes
  • Payment processing fees
  • Transaction charges
  • Gateway fees
  • Bank charges
  • Any other service-related administrative fees
  • Setup fees or customization charges
  • Express delivery or priority service fees

Refunds, if approved, will only apply to the actual service/product amount paid, excluding all non-refundable charges listed above.

4. Third-Party Domain & Hosting Purchases

For domains, hosting, or other digital resources purchased through third-party providers:

  • Such services are non-refundable once activated or purchased.
  • Customers will receive appropriate management access (such as DNS control for domains or storage management access for hosting), as described in our Privacy Policy.
  • Refund requests cannot be approved after activation of third-party services.

5. How to Request a Refund

To request a refund, customers must submit the general form:


This Form

Or email us:

[email protected]

The email must include:

  • Order ID
  • Reason for refund request
  • Supporting documents or evidence (if applicable)

Refund requests are reviewed within 5–7 business days.

If approved, refunds will be processed within 7–14 business days to the original payment method.

6. Policy Updates

Oebify reserves the right to modify, update, or revise this Refund Policy at any time. Any changes will be published on this page.

For any questions regarding refunds, please contact:

[email protected]